ELZO Privacy Policy

At ELZO, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we may collect, use, share, and protect your information when you visit our website, create an account, contact us, or purchase from ELZO.

1. Information We Collect

Depending on how you interact with ELZO, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction information

• Customer support communications

• Device and browser information

• IP address

• Website activity and interaction data

• Cookie and similar technology information

Payment information may be processed securely by third-party payment providers. ELZO does not directly store complete card, UPI, or banking credentials entered through supported payment gateways.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfil your orders

• Arrange shipping, delivery, returns, and exchanges

• Provide order and tracking updates

• Communicate with you regarding your purchases

• Respond to customer support enquiries

• Process eligible returns and refunds

• Maintain and improve our website and services

• Understand website performance and customer experience

• Detect and prevent fraudulent or unauthorised activity

• Maintain the security of our website and transactions

• Comply with applicable legal and regulatory requirements

Where permitted and applicable, we may also use your contact information for marketing or promotional communications. You may opt out of such communications through the available unsubscribe or preference options.

3. How We Share Information

ELZO does not sell your personal information.

We may share information only where reasonably necessary to operate our business and provide our services, including with:

• Payment gateways and payment processors

• Shipping and logistics partners, including Delhivery

• Website and e-commerce service providers

• Customer communication and support services

• Analytics and performance tools

• Fraud prevention and security providers

• Professional advisers or authorities where required by applicable law

These service providers may process information according to their own applicable privacy practices and contractual obligations.

4. Shipping & Logistics Information

To fulfil and deliver your order, necessary information such as your name, delivery address, PIN code, phone number, and order details may be shared with our shipping and logistics partners.

This information is used to facilitate delivery, shipment tracking, delivery communication, and eligible reverse pickups or returns.

5. Cookies & Similar Technologies

ELZO may use cookies and similar technologies to help our website function properly and improve your shopping experience.

These technologies may be used to:

• Remember website and shopping preferences

• Maintain cart and account functionality

• Understand website traffic and performance

• Improve website functionality

• Measure marketing and advertising performance

• Help provide relevant content and experiences

You may be able to manage certain cookie preferences through your browser or the privacy controls available on our website.

6. Data Security

We take reasonable administrative, technical, and organisational measures to help protect personal information against unauthorised access, misuse, loss, or disclosure.

However, no website, online transaction, or method of electronic transmission can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and avoid sharing passwords or verification codes with others.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions and provide customer support

• Maintain business and transaction records

• Prevent fraud and resolve disputes

• Meet accounting, tax, regulatory, and legal requirements

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled according to applicable requirements.

8. Your Privacy Choices & Rights

Subject to applicable law, you may have the right to request:

• Access to certain personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of eligible personal information

• Withdrawal of certain permissions or marketing preferences

Some information may need to be retained where required for legal, security, fraud-prevention, accounting, or legitimate business purposes.

To submit a privacy-related request, contact:

support@elzowear.com

We may request reasonable information to verify your identity before processing certain requests.

9. Third-Party Services & Links

Our website may use or link to third-party services such as payment providers, logistics partners, social platforms, analytics services, or other external websites.

Their handling of personal information may be governed by their own privacy policies and terms.

ELZO is not responsible for the privacy practices of independent third-party websites or services.

10. Children's Privacy

ELZO's website and services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.

Any updated version will be published on this page.

We encourage customers to review this policy periodically.

12. Contact ELZO

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@elzowear.com
Phone / WhatsApp: +91 9701461748

Brand: ELZO