Terms & Conditions

Welcome to ELZO.

By accessing, browsing, or purchasing through our website, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

ELZO provides this website, including its content, products, features, and services, subject to these Terms & Conditions.

We may update, modify, or revise these terms from time to time. Any changes will become effective once published on our website.

Your continued use of the website following an update constitutes acceptance of the revised terms.

2. Eligibility

By using this website or placing an order, you confirm that you are legally permitted to use our services and enter into transactions under applicable law.

If you are under the age required to enter into a binding agreement, you should use this website only with the involvement and consent of a parent or legal guardian.

3. Products & Availability

We make every reasonable effort to present our products accurately.

However, product colours may appear slightly different depending on your device, screen settings, lighting, or photography.

All products, sizes, colours, and designs are subject to availability.

ELZO reserves the right to modify, update, limit, or discontinue products when necessary.

4. Pricing

All product prices displayed on our website are shown in Indian Rupees (₹) unless otherwise stated.

Prices, promotions, discounts, and availability may change from time to time.

In the event of an obvious pricing or listing error, ELZO reserves the right to correct the information and, where necessary, cancel or contact the customer regarding an affected order.

5. Orders

Placing an order does not guarantee acceptance until the order has been successfully processed and confirmed.

ELZO reserves the right to refuse, limit, or cancel an order where reasonably necessary, including cases involving:

• Incorrect product or pricing information

• Product unavailability

• Invalid or incomplete customer information

• Payment-related issues

• Suspected fraudulent or unauthorised transactions

• Repeated refusal or misuse of Cash on Delivery orders

If an eligible prepaid order is cancelled by ELZO after payment has been received, the applicable amount will be refunded.

6. Payments

Payments made through the ELZO website are processed through supported third-party payment providers.

ELZO does not directly store complete card, UPI, or banking credentials entered through the payment gateway.

Customers are responsible for providing accurate billing and payment information when placing an order.

7. Shipping & Delivery

Orders are delivered according to the terms outlined in our Shipping Policy.

Estimated delivery timelines may vary depending on location, PIN code serviceability, courier operations, public holidays, weather conditions, and other circumstances beyond ELZO's reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Refund & Return Policy.

Customers should review the applicable return conditions and time limits before requesting a return or exchange.

Eligible returns are subject to product inspection before a refund or exchange is approved.

9. Intellectual Property

Unless otherwise stated, ELZO's brand assets and original website content—including the ELZO name, logo, website design elements, original photographs, graphics, text, and other brand materials—are owned by or licensed for use by ELZO.

ELZO-owned content may not be copied, reproduced, distributed, modified, republished, or commercially used without prior permission.

Third-party names, characters, artwork, trademarks, or other intellectual property that may appear in certain designs remain the property of their respective rights holders.

10. Website Use

You agree not to misuse the ELZO website or interfere with its normal operation.

You must not knowingly attempt to:

• Access restricted areas without authorisation

• Introduce malicious software or harmful code

• Use the website for fraudulent or unlawful activity

• Copy or misuse ELZO-owned content for unauthorised commercial purposes

11. Limitation of Liability

To the extent permitted by applicable law, ELZO will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

This may include courier delays, third-party service interruptions, payment-provider issues, or misuse of products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy to understand how information may be collected, used, and protected when you interact with ELZO.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the rights available to consumers under such law.

14. Contact Us

If you have questions regarding these Terms & Conditions or need assistance with an ELZO order, please contact us:

Email: support@elzowear.com
Phone / WhatsApp: +91 9701461748

Brand: ELZO