ELZO Refund & Return Policy

At ELZO, customer satisfaction is important to us. We want your shopping experience to be simple and hassle-free. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 5 days of delivery.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.

• All original tags and packaging must be intact.

• The product must not show signs of wear, damage, stains, alteration, perfume, or body odour.

• The return request must be raised within 5 days from the date of delivery.

Returns that do not meet these conditions may not be accepted.

Easy Return Process

Returning your ELZO order is simple.

1. Contact us at support@elzowear.com within 5 days of receiving your order.

2. Share your order number and reason for return.

3. Once your return request is approved, ELZO will arrange a reverse pickup through Delhivery, subject to serviceability at your PIN code.

4. A Delhivery pickup executive will collect the product from your delivery address.

5. Once the returned product reaches ELZO, it will undergo a quality inspection.

6. After successful inspection, the eligible refund will be processed.

You do not need to self-ship the product when Delhivery reverse pickup is available at your location.

If reverse pickup is unavailable for your PIN code, our support team will contact you with the available return options.

Refunds

Once we receive and inspect the returned product:

• Approved refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method used during checkout, where applicable.

• Shipping charges are non-refundable.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Exchanges

We offer size exchanges, subject to stock availability.

Customers must contact us at support@elzowear.com within 5 days of delivery to request a size exchange.

Once the exchange request is approved, ELZO will arrange the applicable pickup process.

If the requested size is unavailable, our support team will inform you of the available options.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us at support@elzowear.com within 48 hours of delivery.

• Share your order number along with clear photos of the product and packaging.

After verification, ELZO will arrange an appropriate replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

• Products for which a return request is raised after 5 days of delivery.

• Used, washed, worn, altered, or damaged products.

• Products without their original tags or packaging.

• Products showing stains, perfume, body odour, or other signs of use.

• Sale, clearance, or promotional items where they are specifically marked as non-returnable.

Cash on Delivery (COD)

Orders that are refused, rejected, or not accepted at the time of delivery may affect eligibility for future Cash on Delivery (COD) purchases.

Contact Us

For return, exchange, or refund assistance:

Email: support@elzowear.com
Brand: ELZO